1. Why can only the Primary Account Holder pay on the account?

2. What should I do if my tickets are lost or stolen?

3. How can I change the address on my account?

4. Can I transfer my account to someone else?

5. What is the policy regarding accessible seating?

6. Will I be given a refund or exchange for my tickets?

7. Why did we receive all of the possible tickets for the Playoffs?

8. What are the hours of the Box Office and Front Lobby?

9. How does the upgrade process work?

10. How will we know if our tickets will be placed at will call?

11. How do we know when our Season Tickets will be mailed?

12. Can we bring cameras or bags into the game?

13. How do I get to Target Center, and where can I park at a discounted rate?

14. How can I contact the Fan Relations Department?





1. Why can only the Primary Account Holder pay on the account?
The main reason that only the primary account holder can pay is for your own privacy and security. We do not want multiple people using your own personal account to make payments. We treat your account as if it were a bank account, where only the account holder can make transactions. We also request that all payments be made in writing, either by fax or by mail by the primary account holder.


2. What should I do if my tickets are lost or stolen?
Season tickets that are lost, stolen, or destroyed may be replaced with a seat authorization pass for an individual game. Please call our Fans First Hotline at 612-673-8373 to let us know how we can help you. A police report is required to reprint entire season ticket packages that are stolen, and written documentation must be provided for season ticket packages deemed lost. Please treat your tickets like cash, and do not leave them unsecured in your office or home.


3. How can I change the address on my account?
To request a change, the season ticket holder of record must submit the new information in writing (on company letterhead if applicable) to:
Minnesota Timberwolves Ticket Office
600 First Avenue North
Minneapolis, MN 55403

This information may also be faxed to 612-673-1343. Please remember to include your account number!


4. Can I transfer my account to someone else?
The Minnesota Timberwolves do not permit transferring season tickets. If we transferred tickets or accounts, this would not be fair to the upgrade process. New season ticket holders are regarded the same as people who want to take over accounts. All must have the same priority date when first becoming a season ticket holder.


5. What is the policy regarding accessible seating?
People using wheelchairs plus one companion will be allowed to purchase our wheelchair accessible seats located in Row T in various sections in the lower level and Row C in even numbered section in the upper level. To buy these seats as a season ticket, the person using the wheelchair must attend at least half the games in the season ticket package. If a wheelchair accessible location is needed for just a few games, we ask the person needing the tickets to call the Fans First Hotline at 612-673-8373 in advance of the game to make arrangements. We have made special provisions for disabled season ticket holders who do not use a wheelchair.


6. Will I be given a refund or exchange for my tickets?
The Target Center and the Minnesota Timberwolves do not allow refunds or exchanges. However, a popular option for Season Ticket Holders is to donate tickets to Tickets For Kids. If you have any questions, please call the Fans First Hotline at 613-673-8373 or e-mail fansfirst@timberwolves.com.


7. Why did we receive all of the possible tickets for the Playoffs?
With all of the changing dates and possible scenarios for playoff series, we send out all of the playoff tickets with Specified Game Numbers and TBD times and dates. There would not be enough time to send out tickets quickly between series; therefore, we send them all at once in an efficient and cost effective manner.


8. What are the hours of the Box Office and Front Lobby?
The box office is located in the main lobby of the arena on First Avenue North. Open Monday-Friday, 10 a.m.-6 p.m., and four hours prior to tip-off for weekend games. Will call is open 90 minutes prior to tip-off. A photo ID is needed in order to pick up tickets.


9. How does the upgrade process work?
The Minnesota Timberwolves use a Select-a-Seat process where season ticket holders enter the Target Center arena on a specific date and look at available seats. Here you can see differences in prices, views from seat locations and a chance to speak with a Timberwolves Fan Relations Executive about availability and pricing. Once you find a new location or choose to stay at your current location, we will immediately exchange your old seats for the new ones. Select-a-Seat has been very successful in the past because it allows the season ticket holder to use and see in-person the upgrade process.


10. How will we know if our tickets will be placed at will call?
Tickets will be left at will call if order is received 10 days prior to game date. The same rule applies for playoff tickets. To know in advance if your tickets are at will call, please call our Fans First Hotline at 612-673-8373.


11. How do we know when our Season Tickets will be mailed?
Please look at our new Calendar of Upcoming Events & Payment Deadlines. Here we will give an approximate time when season tickets are being delivered. Also check this Calendar for payment deadlines, upcoming events and game dates.
Please remember, we will not send season tickets until your account has been paid in full.
Playoff tickets from last year also need to be paid in order to receive your season tickets.


12. Can we bring cameras or bags into the game?
The Target Center/Minnesota Timberwolves policy states that no professional cameras (digital, video, still) or bags will be allowed inside the Target Center building.


13. How do I get to Target Center, and where can I park at a discounted rate?
600 First Avenue N
Minneapolis, MN 55403
Directions

Timberwolves season ticket holders receive a special $4.00 event rate at the LaSalle Court Ramp! Enter from LaSalle Avenue between 8th and 9th Streets. Leave your coats in the car and walk through the skyway to the Target Center from the ramp! Simply show your season ticket upon exiting to get the preferred rate on game nights only.

Must enter after 4 p.m. Monday through Saturday (may enter anytime on Sunday). Must exit by 5 a.m. the next morning.


14. How can I contact the Fan Relations Department?
Please call us at 612-673-8373 or e-mail us at fansfirst@timberwolves.com. We will try to return your call or e-mail within 24 hours.